Before making a purchase at Warby Parker, it’s important to have all the necessary information to make an informed decision. Here are 50 typical questions you may want to know before going to buy at Warby Parker, broken down by topic
Warby Parker overview
What is Warby Parker and how does it work?
Warby Parker is a company that offers high-quality eyeglasses, sunglasses, contacts, and eye exams at an affordable price. You can shop online or in stores and try on frames at home for free. Plus, for every pair of glasses or sunglasses sold, a pair is distributed to someone in need.
How much do Warby Parker glasses cost and what are the payment options?
Warby Parker glasses start at $95, including prescription lenses. Progressive lenses start at $295. You can pay with credit cards, debit cards, PayPal, FSA/HSA cards, or Affirm financing.
Does Warby Parker accept insurance for eyewear purchases?
Warby Parker accepts insurance for eyewear purchases. You can use your insurance benefits online or in-store by providing your insurance information at checkout.
Does Warby Parker accept VSP and other vision insurance plans?
Warby Parker doesn’t network with VSP, but you can still benefit from saving on average 100usd on prescription glasses and 40usd on an eye exam.
Check for more here: https://www.warbyparker.com/insurance
How can I find out if my vision insurance plan covers Warby Parker accept insurance coverage?
To find out if your vision insurance plan covers Warby Parker, you can contact your insurance provider directly or check their website: https://www.warbyparker.com/insurance.
How do I use my vision insurance or FSA/HSA to pay for Warby Parker glasses?
You can use your FSA/HSA card to pay for Warby Parker glasses online or in stores. If you have vision insurance from VSP, MetLife, UnitedHealthcare, or Cigna, you can also use it to save an average of $100 on your purchase. You can either submit your receipt for reimbursement or use Warby Parker’s out-of-network benefits tool to file a claim for you.
Check detail here: https://www.warbyparker.com/flexible-spending-accounts
Finding the right frames and style
How do I use the Warby Parker app to find my perfect fit and style?
You can use the Warby Parker app to browse frames, take a quiz to get personalized recommendations, use Virtual Try-On to see how they look on your face (available on iPhone X and above), and order a Home Try-On kit to try them at home for free.
How do I use the Warby Parker virtual try-on feature on my phone or computer?
You can use the Warby Parker virtual try-on feature on your iPhone X or above by downloading the Warby Parker app and tapping the Virtual Try-On option on any framed page. You can also use it on your computer by visiting the Warby Parker website and clicking the Try Online button on any framed page. You’ll need a webcam and a good internet connection.
How can I try on Warby Parker glasses before buying them?
You can try on Warby Parker glasses before buying them by ordering a Home Try-On kit or visiting a Warby Parker store near you. A Home Try-On kit lets you choose five frames to try at home for free for five days. A Warby Parker store lets you browse and try on frames with the help of a stylist.
How do I order a Home Try-On kit?
You can order a Home Try-On kit by visiting the Warby Parker website or app and selecting the Home Try-On option. You can then browse frames and add them to your kit by clicking the + sign, and choose up to five frames per kit. Once you’re done, you can check out your shipping and billing information. The kit will be shipped to you for free.
How long can I keep the frames for Home Try-On?
You can keep the frames for Home Try-On for five days from the day you receive them. You’ll need to return them by the sixth day using the prepaid return label and box provided. If you need more time, contact Warby Parker’s customer service team to request an extension.
How do I return the frames after Home Try-On?
You can return the frames after Home Try-On by packing them in the original box with the prepaid return label attached. Drop off the box at any UPS location or schedule a free pickup online. You’ll receive a confirmation email once your return is processed.
How do I buy the frames I like from Home Try-On?
You can buy the frames you like from Home Try-On by visiting the Warby Parker website or app and selecting the frames you want to purchase. You can then enter your prescription information, choose your lens type and add-ons, and check out with your payment method. Your glasses will be shipped to you for free.
What if I damage or lose the frames during Home Try-On?
If you damage or lose the frames during Home Try-On, you’ll need to contact Warby Parker’s customer service team as soon as possible. They’ll work with you to resolve the issue and may charge you a fee depending on the extent of the damage or loss.
What is Virtue Try-on and how does it work?
Virtue Try-on is a feature that lets you see how Warby Parker frames look on your face using your phone’s camera or webcam. It uses augmented reality technology to create a realistic simulation of how the frames fit and match your style.
How do I access Virtue Try-on from the Warby Parker app or website?
You can access Virtue Try-on from the Warby Parker app by tapping the Virtual Try-On option on any framed page (available on iPhone X and above). You can also access it from the Warby Parker website by clicking the Try Online button on any framed page. You’ll need a webcam and a good internet connection.
What are the benefits of using Virtue Try-on over the Home Try-On program?
Some of the benefits of using Virtue Try-on over the Home Try-On program are:
- You can see how the frames look on your face instantly without waiting for them to be shipped to you
- You can try on hundreds of frames without any limit or cost
- You can adjust the fit and position of the frames to suit your preferences
- You can compare different frames and colors side by side
- You can share your photos and videos with friends and family for feedback.
How can I adjust the fit and position of the glasses in Virtue Try-on?
You can adjust the fit and position of the glasses in Virtue Try-on by using the slider and buttons on the screen, also, move the glasses up or down, left or right, and rotate them to match your face shape. You can also zoom in or out to see the details of the frames.
How can I compare different frames and colors in Virtue Try-on?
You can compare different frames and colors in Virtue Try-on by tapping the Compare button at the bottom of the screen. You can then select up to four frames to compare side by side; also swipe left or right to switch between different colors of the same frame.
What are the different frame materials and shapes that Warby Parker offers?
Warby Parker offers frames made of acetate, metal or a combination. Acetate frames are durable, lightweight, and come in a variety of colors and patterns. Metal frames are sleek and sophisticated and have adjustable nose pads for comfort. Combination frames have both acetate and metal elements for a unique look. Warby Parker also offers frames in different shapes, such as round, square, rectangular, oval, cat-eye, aviator, and more. You can browse frames by shape on the Warby Parker website or app.
How do I choose the best frame size and color for my face shape and skin tone?
To choose the best frame size and color for your face shape and skin tone, you can follow these general tips:
- For frame size, you want to find a balance between your face width and the frame width. A frame that is too wide or too narrow can make your face look disproportionate.
- For frame color, you want to find a contrast between your skin tone and the frame color. A frame that is too similar to your skin tone can make you look washed out.
- For cool skin tones, you can choose frames that are black, gray, silver, blue, purple, pink, or tortoise.
- For warm skin tones, you can choose frames that are brown, gold, bronze, red, orange, yellow, or green.
- For neutral skin tones, you can choose frames that are any color you like.
How can I customize my Warby Parker lenses according to my preferences and needs?
You can customize your Warby Parker lenses by choosing from a variety of lens options such as single-vision, progressive, non-prescription, and more directly at the store.
How does Warby Parker adjust glasses for free and what are the benefits of this service?
Warby Parker adjusts glasses for free at any of their retail locations. This service is available even if you didn’t purchase your glasses from them. The benefits of this service include a comfortable fit and improved vision.
How do I find out if a certain frame is available in a Warby Parker store near me?
You can find out if a certain frame is available in a Warby Parker store near you by visiting the Warby Parker website or app and selecting the Store Availability option on any framed page. You can then enter your zip code or city name to see a list of nearby stores that carry that frame; also, call or chat with Warby Parker’s customer service team to check availability.
Ordering prescription glasses
How do I book an eye exam at a Warby Parker store or online?
Book an eye exam at a store by searching for a nearby location on the website or app and choosing a time slot. Book an eye exam online using the Virtual Vision Test app and taking a 10-minute test. You’ll need an iPhone, internet, a credit card, and a stable prescription.
How do I get a copy of my prescription from Warby Parker?
Get a copy of your prescription by logging into your account and viewing, downloading, or printing it. Or contact customer service by phone, email, or chat to request a copy.
How do I use the Warby Parker PD (pupillary distance) measurement tool?
Use the PD measurement tool by downloading the app and tapping the PD Measurement option. Give the app access to your camera and follow the instructions. The app will scan your face and measure your PD in millimeters.
How do I order prescription glasses from Warby Parker?
Order prescription glasses by selecting the frames you want and entering your prescription information. Choose your lens type and add-ons, and check out with your payment method. Your glasses will be shipped for free.
How do I use the Warby Parker prescription check service to renew my prescription online?
Use the prescription check service by downloading the Virtual Vision Test app and tapping the Start Test option. Take a series of vision tests that will take about 10 minutes. A qualified eye doctor will review your results and renew your prescription for $15 or recommend an in-person eye exam. You’ll hear back within 48 hours.
What are the different types of lenses and coatings that Warby Parker offers?
Warby Parker offers lenses and coatings such as:
- Polycarbonate lenses: Standard lenses that are lightweight and impact-resistant. Included in every pair of glasses.
- High-index lenses: Thinner and lighter lenses for stronger prescriptions. Cost $30 extra.
- Blue-light-filtering lenses: Lenses that block blue light from screens. It may reduce eye strain and improve sleep. Cost $50 extra.
- Light-responsive lenses: Lenses that darken when exposed to sunlight. Act as sunglasses outdoors and clear glasses indoors. Cost $100 extra.
- Scratch-resistant coating: Coating that protects lenses from scratches. Included in every pair of glasses.
- Anti-reflective coating: Coating that reduces glare and reflections. Included in every pair of glasses.
- Superhydrophobic coating: Coating that repels water and prevents smudges. Included in every pair of glasses.
- UV protection: Coating that blocks 100% of UV rays. Included in every pair of glasses and sunglasses.
How do I order sunglasses or blue light glasses from Warby Parker?
Order sunglasses or blue light glasses by selecting the Sunglasses or Blue Light Glasses option on the website or app. Browse frames and choose your lens type and color. Order prescription sunglasses or blue light glasses by entering your prescription information and choosing your lens type and add-ons. Your sunglasses or blue light glasses will be shipped for free.
Receiving and caring for your glasses
How long do Warby Parker glasses take to arrive after I place my order online or in-store or what is Warby Parker shipping time?
It takes 5-7 business days to receive your Warby Parker glasses after placing your order. Warby Parker offers free shipping on all orders within the United States.
How does Warby Parker’s exchange policy work?
Warby Parker offers a 30-day, hassle-free return and exchange policy for its glasses. You can return or exchange your glasses for any reason within 30 days of receiving them. You can contact Warby Parker’s customer service team by phone, email, or chat to request a free return label, also, visit a Warby Parker store to return or exchange your glasses.
How do I check the status of my order or track my shipment from Warby Parker?
You can check the status of your order or track your shipment from Warby Parker by logging into your account and going to the Orders section. You can then click on the Track Order button to see the delivery details of your order, also, contact Warby Parker’s customer service team by phone, email, or chat to get updates on your order.
Can I return Warby Parker glasses?
You can return Warby Parker glasses within 30 days of receiving them if you are not satisfied with them or if they don’t fit.
How do I initiate a Warby Parker return?
To initiate a return, you can contact Warby Parker at 1-888-492-7297 or help@warbyparker.com
How do I change or cancel my order from Warby Parker?
You can change or cancel your order from Warby Parker by contacting Warby Parker’s customer service team by phone, email, or chat as soon as possible. You can only change or cancel your order before it is processed and shipped. Once your order is shipped, you cannot change or cancel it, but you can return or exchange it within 30 days of receiving it.
How do I adjust my Warby Parker glasses if they don’t fit well?
You can adjust your Warby Parker glasses if they don’t fit well by visiting a Warby Parker store and getting a free adjustment from a stylist. You can also visit a local optician and get an adjustment for a small fee. Warby Parker will reimburse you up to $50 for one adjustment within 30 days of receiving your glasses. You’ll need to send a copy of your receipt to Warby Parker’s customer service team by email.
How do I clean and care for my Warby Parker glasses?
You can clean and care for your Warby Parker glasses by following these tips:
- Use a microfiber cloth and lens spray to wipe your lenses gently. Avoid using paper towels, tissues, or clothing as they may scratch your lenses.
- Store your glasses in a hard case when not in use. Avoid leaving them in hot places like cars or near stoves as they may warp your frames.
- Keep your glasses away from chemicals like hairspray, perfume, or alcohol as they may damage your lenses or coatings.
- Check your screws regularly and tighten them if they become loose. You can use a small screwdriver or visit a Warby Parker store for assistance.
Warranty and repair services
What is the warranty policy for Warby Parker glasses and how do I make a claim?
Warby Parker offers a 30-day return policy and a 6-month scratch-free lens warranty for its glasses. You can return or exchange your glasses for any reason within 30 days of receiving them. You can also get your lenses replaced for free if they get scratched within 6 months of purchase. To make a claim, you can contact Warby Parker’s customer service team by phone, email, or chat.
How long does the Warby Parker frame warranty last?
Warby Parker’s frame warranty lasts for one year
Does the Warby Parker scratch warranty apply to the lenses?
Warby Parker’s scratch warranty applies to lenses and lasts for six months
What options are available under Warby Parker’s warranty for broken frames?
If your frames break within one year of purchase, Warby Parker will replace them for free. If your lenses get scratched within six months of purchase, they will replace them (including your frame) for free.
What happens if I break my frames during the Warby Parker warranty period?
If your frames break within one year of purchase, Warby Parker will replace them for free.
How does the Warby Parker lens warranty work and what are the conditions for claiming it?
Warby Parker’s scratch warranty applies to lenses and lasts for six months. If your lenses get scratched within six months of purchase, they will replace them (including your frame) for free. Just go directly to the store for the replacement.
What should I do if I lose my Warby Parker lost glasses or if they get stolen?
Unfortunately, Warby Parker does not have any warranty about this issue.
Does Warby Parker replace lost glasses for free or at a discounted price?
Unfortunately, Warby Parker does not replace lost glasses for free or at a discounted price.
What are the options for Warby Parker repairs if my glasses get damaged or broken?
If your glasses get damaged or broken, contact Warby Parker at 1-888-492-7297 or help@warbyparker.com or go directly to the store to request a repair.
Customer service and feedback
How can I contact Warby Parker customer service if I have any questions or issues with my glasses?
You can contact Warby Parker customer service by email, phone, text, or chat. You can email them at help@warbyparker.com, call them at 888.492.7297, text them at 646.233.2186, or chat on the Warby Parker website or app. They are available from 9 a.m. to 10 p.m. ET every day of the week.
How do I write a review or share feedback about my Warby Parker experience?
You can write a review or share feedback about your Warby Parker experience by visiting the Warby Parker website or app and going to the Reviews section. You can then select the product you want to review and write your comments and ratings, share your photos and videos with your review, and also contact Warby Parker customer service by email, phone, text, or chat to share your feedback directly with them.